Frequently asked questions

Trade orders

• Textile samples – 2 weeks plus shipment timeframe
• Wallpaper/mural/gift wrap samples – 2 weeks plus shipment timeframe
• Textile bulk orders – 4 weeks plus shipment timeframe
• Wallpaper/mural/gift wrap bulk order – 2 weeks plus shipment timeframe

Retail orders

• Production time – 3/4 working days plus shipment timeframe

If you have an urgent requirement for either trade or retail, please get in touch via email info@magictextiles.co.uk, or phone 01538 388877

Yes, all of our finished products are finished on-site by our extensive sewing and finishing teams.

Orders will be shipped out using our express courier service. For up to date shipping times, please refer to each product page and the checkout process. Please be aware that our shipping/estimated delivery times will change throughout the year, especially at busy times like Christmas.

Shipping is calculated during the checkout process based on quantity and weight. Please note we cannot ship overseas.

If shipping to the Scottish Highlands or Northern Ireland, Isle of Man or Isle of Wight, shipping prices are likely to increase.

For trade users, please find an estimate below for what we can typically fit into each delivery box:

• 150 tea towels per box
• 100 aprons per box
• 100 wash bags per box
• 20 oven gloves per box
• 60 cushions per box
• 60 tote bags per box

If you have any shipping related questions, please feel free to contact our team on 01538 388877 or at info@magictextiles.co.uk

Reactive printing is a process that gives superior wash and rub fastness and a brighter colour yield than pigment. Reactive print requires steam and washing after printing. this washes off all unfixed dye which gives you an excellent wash fastness.

Due to our vast experience and expertise we will determine the best method of printing for your individual requirements, whether this be digital or rotary printing.

Using reactive inks allows for superior rub and wash fastness, there are 4 processes involved in the reactive printing process. It all starts with coating the fabric, custom designs are then printed onto the cloth. After the fabric is steamed and then washed off. These extra processes really allow colour to develop and inks to lock into place

Take a look at our printed fabric guide to give you an idea of what fabric best suits your individual requirements. if you are still unsure call us on 01538 388877.

There is a chance of shrinkage when printing onto naturally formed cotton – this it due to the nature of the cotton and is out of our control and quite normal.

Please note with all trade orders, there is a 5-10% print tolerance of quantities being higher or lower. This means for example if you order 30 tea towels, we may deliver 33 tea towels or 27 tea towels potentially. This is because there are 6 processes involved in production

• Print
• Steam
• Wash
• Cut
• Sew
• Trim

If an error arises in these areas, there need to be enough to cover this – which is why we may print an extra row. Any unders will be refunded for, and any overs will be billed for.

If you have any questions, do contact our team in the office 01538 388877 or info@magictextiles.co.uk

Minimum order quantities and quantity increments vary by product and material. The table below summaries these for each product we sell on our online store. Please note this is for Trade customers only.

Tiff, pdf, ai, If you are unsure what to send, get in touch!

Yes, the higher the resolution the better quality of the print, so please ensure that the file you send is high quality.

Any artwork supplied remains personal to you unless you specifically tell us you are happy for us to use the design in the future. We might reach out to feature your work/designs on our social media.

We accept payment through Credit & Debit Card with Sagepay. You can explore these options using our online ordering process here.

Trade users have the option to pay 50% deposit on order, with 50% balance paid on dispatch of products.

With reactive digital printing, everything that we print is produced from customer supplied artwork files, which we then print using the colours in our colour space which is determined by our printer profile. Our printer profile has been designed to try and create the best possible colours and give a wide range of available colours to be digitally printed from. With our profile, a wide range of colours and shades are achievable within our colour space. We do always recommend sampling any new colours because not all colours are within our colour space, if a Pantone which you had embedded into your artwork is not achievable, our profile will convert the colour within, to the nearest possible colour within our colour space.From this, we always recommend choosing a colour chip off one of our printed colour blankets as all of these shades are achievable within our colour gamut.

The responsibility for ensuring copyright and licensing compliance for any materials to be printed rests solely with the customer. We operate under the understanding that the customer has obtained all necessary permissions prior to engaging our printing services.

Any queries on this issue should be addressed to info@magictextiles.co.uk

With our revamped ordering system, both personal and trade users can utilise the same process.

One-off ordering:
Should you be ordering a one-off product, you’ll encounter our product customiser tool. This feature allows you to insert text, add images, and alter background colours to tailor a product to your precise specifications. Start using it here.

Trade Users:
On the other hand, if you’re a trade user, you’ll use with the same interface at shop.magictextiles.co.uk with an expanded range of product customisation options at your disposal. These include selections for labels and packaging to name a few! Additionally, you’ll have the capability to upload PDF artwork.

If you have uploaded the wrong artwork, please speak with a member of our team or call 01538 388877 as soon as possible.

Note: Due to our high-speed turnaround, items could be printed soon after you place your order. However, we will always do our best to change the artwork as late as possible.

Below is a list of printed fabrics we are able to offer. Please note, for one off orders, only cotton and organic cotton are available to select. To access all fabrics during the ordering process for bulk orders, please apply for a trade account here.

If you require other fabrics such as velvet and other polyesters etc. then please contact us for more information.